Accessibility Links

Help & FAQs

How can I find out what’s playing in the SFF On Demand program, and how can I access On Demand?

Visit sff.org.au
You can either:
• Click on the STREAM ON DEMAND tab at the very top of the SFF website to visit SFF On Demand
• Click on the ON DEMAND button next to Donate on the top right of the main navigation bar
• You can also visit the SFF On Demand virtual program strand for a full list of films on SFF On Demand here.

Once you’re browsing SFF On Demand, you can scroll down from the On Demand home page to view films, or you can visit Browse By Strand, Browse A-Z or Ticket Bundles in the main menu at the top of the site. You can also browse Talks too.


I’m logged into my In Cinema Sydney Film Festival account, but I can’t rent or save films on SFF On Demand.

Although you might already have a Sydney Film Festival In Cinema account, you’ll need to create a new account to access the SFF On Demand platform.


Why do I need a separate On Demand account?

An On Demand account lets you rent a film or package of films on SFF’s On Demand platform and watch later. Films that you have already paid for or added to your wish list will appear in your account in ‘My List’ or ‘My Library’.


How can I create an account?

To create an account, choose a film, click Rent and follow the prompts. There’s also a button on the top right hand corner of SFF On Demand that says Sign In or Create an Account.
You will be prompted to create an account using your email address and your password.


What if I’ve forgotten my password?

You can click Forgot Your Password on the SFF On Demand sign in page, enter the email address you used when you created an SFF On Demand account, and a link to reset your password will be sent to you.


How can I see more information about a film?

Clicking on a film image on SFF On Demand will take you to the Film Listening, which contains the synopsis, credits and the trailer. You can Rent films from this page too.


How do I rent and watch a film?

Films can be rented individual or as part of a bundle.
While browsing the program, hover over a film image or bundle and click Rent.
Follow the prompts to create your account if you don’t already have one created on SFF On Demand. Enter your credit card details to complete your payment.
The film will be available in your account to watch at any time during the Festival viewing window; from 12th November, 12 PM – 21st November, 11.59 PM.
To access your rented films, click on your account name in the top right hand corner of the screen. Click on My Library. If you’ve rented a bundle, all the films in the bundle will be automatically added to your Library.


How long do I have to watch the film I rented?

The film will be available in your account to watch at any time during the Festival viewing window; from 12th November, 12 PM – 21st November, 11.59 PM. Only exception is Quo Vadis, Aida? which will be available only on the 13th of November.


Can I use my Flexipasses to rent films?

No. Flexipasses can only be redeemed for In Cinema films and events.


Can I use my Dine&Discover voucher to rent films?

No. Dine&Discover voucher can only be redeemed for In Cinema films and events.


How do I wishlist films and save them to My List?

To save or bookmark films that you’re interested in but haven’t rented yet, head to the On Demand home page, the Browse by Strand page or the Browse A-Z page. Hover over a film image and click the little ‘save’ or bookmark icon, to the top right of the film image.
Wishlisted films will appear on your On Demand home page under ‘My List’, below the main header carousel.


How long are films available for me to watch?

After renting a film, it’ll be available for you to watch in My Library (under your name in the top right hand side menu) from 12th November, 12 PM, till 21st November, 11.59 PM, or until the film’s specific viewing window is up.


What buying options are there?

All feature length films can be rented individually while shorts can only be rented as part of a bundle.
Films in the Documentary Australia Foundation Award, Europe! Voices of Women in Film, International Documentaries and FLUX Art + Film strands can also be rented in a bundle containing all films in that strand.


How can I access Talks?

Talks content will be available in the Talks tab in the main nav, and also as Bonus content for related films. Talks content will be available at the start of the On Demand Festival, from 12th November, 12 PM – 21st November, 11.59 PM.


What are the system requirements to play On Demand content?

You will need a computer, smart tv, smart phone or tablet with an internet connection.

SFF On Demand is compatible with all up to date browsers including Chrome, Edge, Opera, Safari and Firefox. Some older browser versions may not be compatible so please ensure your browser is up to date.
You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones using Chrome and on iPhones and iPads using Safari. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.


What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.
Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
Internet Explorer on Windows 7 is no longer supported.
You will need a broadband or fibre internet connection - dial up will not work.


What are the requirements for Mac computers?

MacOS 10.12 or later.
Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
You will need a broadband or fibre internet connection - dial up will not work.


Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari or the SFF On Demand app.

For Safari, open On Demand in your browser and you can start streaming. Safari requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

To stream content from the SFF On Demand app [link to app download link], download the On Demand app from the App store. You will need to update your app to the latest version within the App store (under your account).


Can I watch content on my Android Device?

Yes, you can watch content using Chrome from your Android device. This requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.


What devices can I Chromecast from?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices.


I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

Chromecast is available using a Chrome browser on a PC, Mac or Android device by clicking watch now, then clicking the chromecast icon in the bottom right hand side of the play bar and selecting the device you’d like to cast to.


I’m trying to click the link on my phone (to stream via Apple TV onto the TV), and it doesn’t load or play. Why is it not working?

It sounds like something in your set up is triggering the piracy protection on the film, which is why you might be seeing the ads, but not the film.

Airplay casting should work provided your browser is up to date, however mirroring will not. When playing the video on iPad, swipe the screen up to bring up the Control Centre. Tap the AirPlay button on the Now Playing Widget. Tap the device you’d like to AirPlay to, and make sure your Bluetooth is on and mirroring off.

Screen mirroring is blocked as a piracy protection so this will be causing the issue.

If you regularly use a VPN, make sure it is turned off or set to Australia – so that the films aren’t geoblocked to your device.


I am trying to watch a film from my iPhone/iPad browser and it’s coming up with an ‘Unsupported Browser’ message?

Apple has confirmed that the iOS15 update has a bug that interferes with browser viewing. Please update your device to iOS15.1 and the problem should be fixed.

I’m trying to access SFF On Demand from overseas and I can’t see the option to rent films.

SFF On Demand is only available to audiences in Australia. If you’re overseas, you won’t be able to rent the films as they’re geo-blocked to Australian audiences with Australian VPNs.


I’m in Australia, but I still can’t rent the films – the system says it’s not available in my country.

Your device may be operating from an international VPN. If it is, please turn it off.


My stream keeps dropping out.

Unfortunately, your playback will suffer or buffer if your internet connection is not very strong. If you’re having issues with playback, you can reduce the quality of the stream from 1080p to 720p using the selector on the right hand side of the play menu, you can let it load while paused and we would recommend removing other devices from the same internet connection.


Intellectual Property Rights

Sydney Film Festival owns, or is legally licensed to use, all copyright, trademarks and all other intellectual property rights in all material, content or software supplied as part of the Services on Sydney Film Festival (SFF) On Demand. We grant you a limited, revocable licence to use such rights solely for the purpose of your access to SFF On Demand and your personal use of the Services, subject to these Terms and Conditions.

You agree that you will not copy, transfer, publish, rent, reproduce, record, transmit, frame, reverse engineer, decrypt, decompile, disassemble, alter or commercially exploit any material or content you obtain from SFF On Demand.


I still need to talk to someone for help.

If you’re still having issues, please email tickets@sff.org.au or call 1300 733 733 and our team can help you.